FAQ
Welcome to our FAQs page.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
What is the Mola Structural System?
Mola is a learning tool for anyone interested in the structures and buildings. It's a modular construction system, scientifically validated, that simulates real structures behavior. The model is composed of different elements that are connected through magnets, allowing countless combinations.
What is the difference between Mola 1, Mola 2 and Mola 3?
Each Mola Structural Kit contains unique pieces that enable the assembly of different structures and explore different concepts. However, since all the kits are compatible with each other, you can also mix pieces to create and explore new structures. Learn more about the differences between each Mola Kit here >
What is the Mola Book/Manual?
The Mola Book/Manual is a guide to assist in the assembly and understanding of various structural concepts. Each Mola Structural Kit includes its own Book Manual, which explores different structural examples. You can access each manual by clicking here >
In which languages the instructions are written?
All instructions in Mola products are provided in both Brazilian Portuguese and English.
How many Kits do I need to use Mola in my classes?
For a hands-on activity in the classroom we recommend 2 to 3 students per Kit.
Is there any age restriction to use Mola?
Yes, our products are not recommended for children under 14 years of age. Mola products contain small and strong magnets, and are NOT TOYS.
Read our Safety Instructions page to find out more.
Is the Mola Structural System scientifically validated?
Yes, the Mola Structural System is the result of a master's degree research that confirmed the similarity of the model's behavior with real structures.Know more about the research here.
Does Mola Structural System have accessories?
Yes, the Mola Structural System offers a range of accessories to enhance your building experience. Check our accessories section for more details.
Can I order additional or replacement parts?
Absolutely! You can order additional or replacement parts for your Mola Structural System. We understand that components can get lost or worn out over time. Visit our online store to find and purchase the specific parts you need to keep your Mola Kits complete.
Orders
Below are some of are common questions about orders
Can I order Mola Products online?
Yes, all Mola products are available on our online store.
How can I ask for a formal quote?
You can request a quote by sending an email to info@molamodel.com
Do you offer any discounts for students?
Due to the educational nature of our products, we do not offer student discounts.
Shipping and Taxes
Below are some common questions about shipping and taxes
Do you ship internationally?
Yes, we ship to over 160 countries worldwide. View the full list here.
What is your return policy?
You can check our return policy here.
How long will it take until I receive my order?
The estimated delivery time is available with the Shipping Calculator during checkout. Once the payment for your order is confirmed, this is the time that we expect, but do not guarantee, for you to receive your products
Where does Mola ship their products from?
Our products are assembled, packaged and shipped from our own warehouse in São Paulo, Brazil.
Do I need to pay Import taxes if I buy Mola Structural Kits from outside of Brazil?
Depending on your country's importation policy, you may need to pay import taxes to receive your Mola products.